Last updated: 8/8/2025
1. Introduction
StayStream, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our hotel revenue management platform.
2. Information We Collect
Personal Information
- Name and email address
- Organization and role information
- Payment information (processed by Stripe)
- Usage data and preferences
Hotel Performance Data
- Property names and identifiers
- Occupancy rates and ADR
- Revenue and performance metrics
- Historical booking data
- Market segment information
Technical Information
- IP address and browser information
- Device and operating system details
- Cookies and similar tracking technologies
- Log files and usage analytics
3. How We Use Your Information
We use the collected information for:
- Providing and improving our services
- Processing payments and managing subscriptions
- Sending service-related communications
- Generating AI-powered insights and recommendations
- Creating anonymized industry benchmarks and reports
- Detecting and preventing fraud or abuse
- Complying with legal obligations
4. Data Aggregation and Commercialization
We may aggregate and anonymize hotel performance data across our platform to:
- Create industry benchmarks and market insights
- Develop predictive models and algorithms
- Generate research reports and publications
- License anonymized datasets to third parties
Important: All commercialized data is thoroughly anonymized and aggregated. Individual properties, organizations, or users cannot be identified from these datasets. We ensure a minimum aggregation threshold to protect individual privacy.
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Including Stripe for payments, AWS for hosting, and SendGrid for email services
- Analytics Partners: To improve our services and user experience
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Aggregated Data Customers: Only anonymized, aggregated data as described above
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
7. Data Retention
We retain your personal information and hotel data for as long as necessary to provide our services and comply with legal obligations. Typically:
- Account information: Duration of service plus 3 years
- Performance data: 7 years for historical analysis
- Payment records: As required by financial regulations
- Anonymized data: Indefinitely for research purposes
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to certain processing activities
- Export your data in a portable format
- Opt-out of marketing communications
To exercise these rights, contact us at privacy@staystreamhq.com
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.
10. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
Email: privacy@staystreamhq.com
Data Protection Officer: dpo@staystreamhq.com
Address: StayStream, Inc.
123 Market Street
San Francisco, CA 94105
13. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA). For more information about your CCPA rights and to submit a request, please contact us at privacy@staystreamhq.com.